Terms Of Service

Terms of Service

Onewell Brands Ltd Last updated: 14 April 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website operated by Onewell Brands Ltd ("Onewell," "we," "us," or "our"), including any purchases you make through our online store at [www.onewell.co.uk] (the "Site").

By accessing this Site, browsing its content, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use this Site or place any orders.

We may update these Terms from time to time. The version in effect at the time you place an order will apply to that transaction. We encourage you to review this page periodically.

2. About Us

Onewell Brands Ltd is a company registered in England and Wales.

  • Registered address: London, EC1V 2NX, United Kingdom
  • Contact email: onewellbrands@gmail.com

3. Eligibility

To use this Site and place orders, you must:

  • Be at least 18 years of age.
  • Have the legal capacity to enter into a binding contract under the laws of England and Wales.
  • Be resident in a jurisdiction to which we are able to ship our products.

By placing an order, you confirm that you meet all of the above requirements. We reserve the right to refuse service to anyone who does not satisfy these conditions.

4. Products and Product Information

4.1 Food Supplement Classification

All products sold through this Site, including our "Debloat" digestive support capsules, are classified as food supplements under UK food law, including the Food Supplements (England) Regulations 2003 and retained EU Regulation (EC) No 178/2002.

Our products are not medicines and have not been evaluated or approved by the Medicines and Healthcare products Regulatory Agency (MHRA).

4.2 No Medical Claims

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Nothing on this Site should be interpreted as medical advice, a medical claim, or a substitute for professional medical guidance.

Any descriptions, testimonials, or informational content provided on this Site are for general informational purposes only and should not be relied upon as healthcare advice.

4.3 Individual Results

Results from using our products may vary between individuals. We do not guarantee any specific outcome, benefit, or result from the use of our products. Factors including diet, lifestyle, health status, and individual biology may influence your experience.

4.4 Consult a Healthcare Professional

You should consult a qualified healthcare professional before using any food supplement, particularly if you:

  • Are pregnant, breastfeeding, or planning to become pregnant.
  • Have a pre-existing medical condition.
  • Are taking prescription or over-the-counter medication.
  • Have known allergies or intolerances.

If you experience any adverse reaction after using our products, discontinue use immediately and seek medical advice.

4.5 Accuracy of Product Information

We take reasonable care to ensure that product descriptions, ingredient lists, nutritional information, and imagery on this Site are accurate and up to date. However, we do not warrant that all product information is complete, current, or free from error at all times. Packaging and labelling on the product itself should be treated as the definitive source of ingredient and usage information.

Colours and appearance of products shown on the Site may vary slightly from the actual product due to screen display settings.

5. Orders and Contract Formation

5.1 Placing an Order

When you place an order through the Site, you are making an offer to purchase the selected products. All orders are subject to acceptance by us.

5.2 Order Confirmation

We will send you an email acknowledging receipt of your order. This acknowledgment does not constitute acceptance of your order. A binding contract between you and Onewell is formed only when we dispatch your order and send you a dispatch confirmation email.

5.3 Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where:

  • The product is out of stock or discontinued.
  • There is an error in the product description or pricing on the Site.
  • We are unable to verify your payment or delivery information.
  • We suspect the order is fraudulent or placed in bad faith.
  • The order appears to be for resale or commercial redistribution.

If we cancel your order after payment has been taken, we will issue a full refund to your original payment method.

6. Pricing and Payment

6.1 Prices

All prices displayed on the Site are in pounds sterling (GBP) and include VAT where applicable. Delivery charges, if any, will be shown separately before you confirm your order.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been confirmed by dispatch.

6.2 Pricing Errors

In the event of a pricing error, we will notify you as soon as reasonably practicable and offer you the option to proceed at the correct price or cancel your order for a full refund.

6.3 Payment

Payment is processed securely at the time of purchase through our payment provider(s) via Shopify. We accept the payment methods displayed at checkout. You must ensure that all payment details you provide are accurate and that you are authorised to use the chosen payment method.

7. Shipping and Delivery

7.1 Delivery Area

We currently ship to addresses within the United Kingdom. We may expand our delivery areas in the future, which will be reflected on the Site.

7.2 Delivery Timescales

Estimated delivery timescales are provided at checkout and in your order confirmation email. These are estimates only and are not guaranteed. We will make reasonable efforts to deliver your order within the stated timeframe.

Under the Consumer Rights Act 2015, if no delivery date has been agreed, we will deliver the goods within 30 days of the date of purchase.

7.3 Risk and Ownership

Risk in the products passes to you upon delivery. Ownership of the products passes to you when we receive payment in full.

7.4 Failed or Missed Deliveries

If delivery fails due to incorrect address details provided by you, or if a parcel is returned to us because it was uncollected, we may charge you for redelivery.

8. Your Right to Cancel (Cooling-Off Period)

8.1 Statutory Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day after you receive your goods, without giving any reason.

8.2 How to Cancel

To exercise your right to cancel, you must notify us by email at onewellbrands@gmail.com with a clear statement of your decision to cancel. You may use the following wording, though it is not required:

"I wish to cancel my order. Order number: [your order number]. Date received: [date]. Name: [your name]."

8.3 Returning Products

You must return the products to us without undue delay, and in any event within 14 days of notifying us of your cancellation. You are responsible for the cost of returning the goods unless the products are faulty or not as described.

Products must be returned in their original, unopened, and undamaged packaging. We reserve the right to reduce your refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the products.

8.4 Refunds

We will process your refund within 14 days of receiving the returned products (or, if earlier, within 14 days of you providing evidence that the products have been sent back). Refunds will be issued to the original payment method.

9. Faulty or Incorrect Products

9.1 Your Statutory Rights

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. If you receive products that are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund as appropriate.

9.2 Reporting Issues

Please contact us at onewellbrands@gmail.com as soon as reasonably possible if you receive a faulty or incorrect product. Please include your order number, a description of the issue, and photographs where possible.

10. Allergens and Ingredient Responsibility

Our product pages and packaging include ingredient and allergen information. It is your responsibility to check this information carefully before use. If you have any known allergies or intolerances, please review all ingredient and allergen details before purchasing or consuming our products.

If you have any questions about ingredients, please contact us before placing your order.

11. Use of the Site

11.1 Permitted Use

You may use this Site for lawful purposes only. You must not use this Site in any way that:

  • Breaches any applicable local, national, or international law or regulation.
  • Is fraudulent or has any fraudulent purpose or effect.
  • Attempts to gain unauthorised access to any part of the Site, its server, or any connected database.
  • Introduces viruses, trojans, worms, or any other technologically harmful material.

11.2 Account Information

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

12. Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, product images, branding, page layout, and software — is the property of Onewell Brands Ltd or its licensors and is protected by UK and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this Site without our prior written consent.

The name "Onewell" and any associated logos or marks are trade marks (whether registered or unregistered) of Onewell Brands Ltd. Unauthorised use is strictly prohibited.

13. Third-Party Links

This Site may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content, policies, or practices of any third-party site and accept no responsibility or liability for them. Your use of any third-party site is at your own risk.

14. Limitation of Liability

14.1 General

To the fullest extent permitted by law, Onewell Brands Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of this Site or our products, including but not limited to loss of profits, data, goodwill, or other intangible losses.

14.2 Cap on Liability

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of our products shall not exceed the total amount you paid to us for the specific order giving rise to the claim.

14.3 Exclusions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot be excluded or limited under applicable law, including your statutory rights under the Consumer Rights Act 2015.

15. Disclaimer of Warranties

Except as expressly stated in these Terms and to the fullest extent permitted by law:

  • This Site and all products are provided on an "as is" and "as available" basis.
  • We make no representations or warranties of any kind, whether express or implied, regarding the Site, its content, or our products, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

This disclaimer does not affect your statutory rights as a consumer.

16. Indemnification

You agree to indemnify, defend, and hold harmless Onewell Brands Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:

  • Your breach of these Terms.
  • Your misuse of our products, including use contrary to the directions or warnings provided.
  • Any third-party claim arising from your use of our products or the Site.

17. Data Protection and Privacy

We collect and process personal data in accordance with our Privacy Policy, which can be found at [link to Privacy Policy]. Our processing of your personal data is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this Site and placing an order, you acknowledge that you have read and understood our Privacy Policy.

18. Cookies

This Site uses cookies and similar technologies. For details on which cookies we use and how you can manage your preferences, please refer to our Cookie Policy at [link to Cookie Policy].

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

20. Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any right or remedy on one occasion shall not be deemed a waiver of that right or remedy on any subsequent occasion.

21. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Onewell Brands Ltd in relation to your use of this Site and your purchase of products from us. They supersede all prior agreements, understandings, or arrangements between us, whether written or oral.

22. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory rights to do so.

23. Complaints and Dispute Resolution

If you have a complaint about our products or service, please contact us at onewellbrands@gmail.com and we will do our best to resolve the matter promptly.

If we are unable to resolve your complaint, you may be entitled to use an alternative dispute resolution (ADR) service. Information about ADR is available from the Citizens Advice Bureau at www.citizensadvice.org.uk.

24. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: onewellbrands@gmail.com
  • Onewell Brands Ltd
  • Address: London, EC1V 2NX, United Kingdom

These Terms of Service are effective as of the "Last updated" date shown at the top of this page.