Terms of service

Last Updated: October 30, 2025

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you and Onewell ("Company," "we," "us," or "our") concerning your access to and use of the website and our online store (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. We will notify users of any material changes by updating the "Last Updated" date. Your continued use of our Services following any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

3. ELIGIBILITY

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. ACCOUNT REGISTRATION

To access certain features of our Services, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. PRODUCTS AND SERVICES

5.1 Product Descriptions

We attempt to describe our products as accurately as possible. However, we do not warrant that product descriptions, images, pricing, or other content on our Services are accurate, complete, reliable, current, or error-free.

5.2 Pricing

All prices are listed in the currency indicated on our website and are subject to change without notice. We reserve the right to correct any pricing errors. If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for that product.

5.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. We do not guarantee that products will be available at the time of your order.

5.4 Product Modifications

We reserve the right to modify or discontinue products without prior notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of any product.

6. ORDERS AND PAYMENTS

6.1 Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we decline your order after payment has been processed, we will issue a full refund.

6.2 Payment

Payment must be received before your order is processed. We accept payment methods as indicated on our website. By providing payment information, you represent that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order.

6.3 Payment Processing

Payment processing is handled by third-party service providers. We are not responsible for any errors, delays, or issues arising from payment processing services.

6.4 Taxes

You are responsible for all applicable taxes associated with your purchase.

UK Customers: Prices include VAT (Value Added Tax) at the applicable rate for UK customers where required by law. VAT will be shown separately on your invoice.

International Customers: Prices exclude applicable sales tax, VAT, customs duties, or other taxes unless explicitly stated. You are responsible for any import duties, taxes, or fees charged by your country. We recommend checking with your local customs office for more information on potential charges before placing your order.

7. SHIPPING AND DELIVERY

7.1 Shipping

We will ship products to the address you provide at checkout. Shipping times are estimates and not guarantees. We are not responsible for delays caused by shipping carriers, customs, natural disasters, or other events beyond our control.

7.2 Risk of Loss

The risk of loss and title for products passes to you upon delivery to the shipping carrier.

7.3 International Shipping

For international orders, you are responsible for compliance with all applicable laws and regulations of the destination country, including payment of customs duties, import taxes, and other fees.

8. RETURNS AND REFUNDS

Our return and refund policy is set forth separately on our website. By making a purchase, you agree to our return and refund policy as stated. We reserve the right to modify our return policy at any time.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Intellectual Property

All content on our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Onewell or its content suppliers and is protected by intellectual property laws. The Onewell name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Onewell. You may not use these marks without our prior written permission.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. This license does not include any right to:

  • Resell or make commercial use of our Services or content
  • Collect or use product listings, descriptions, or prices
  • Make derivative use of our Services or content
  • Download or copy content for the benefit of any third party
  • Use data mining, robots, or similar data gathering tools

9.3 Prohibited Uses

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without our express written permission.

10. USER CONTENT

10.1 Your Content

If you submit content to our Services (including reviews, comments, or other materials), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

10.2 Content Restrictions

You agree not to submit content that:

  • Is unlawful, defamatory, obscene, pornographic, or offensive
  • Infringes any intellectual property rights
  • Contains viruses or other harmful code
  • Violates the privacy or publicity rights of others
  • Is fraudulent or misleading

10.3 Monitoring

We reserve the right (but have no obligation) to monitor, edit, or remove any user content at our sole discretion.

11. PROHIBITED ACTIVITIES

You agree not to:

  • Use our Services for any unlawful purpose or in violation of these Terms
  • Impersonate any person or entity or falsely state or misrepresent your affiliation
  • Interfere with or disrupt our Services or servers
  • Attempt to gain unauthorized access to our Services or systems
  • Use automated systems to access our Services without permission
  • Collect information about other users without their consent
  • Transmit spam, chain letters, or other unsolicited communications
  • Engage in any activity that could damage, disable, or impair our Services
  • Use our Services to transmit viruses or malicious code
  • Violate any applicable laws or regulations

12. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for any third-party content, privacy policies, or practices. You acknowledge and agree that we are not liable for any damage or loss caused by your use of third-party websites or services.

13. DISCLAIMERS

13.1 Service "As Is"

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13.2 No Guarantees

WE DO NOT WARRANT THAT:

  • Our Services will meet your requirements
  • Our Services will be uninterrupted, timely, secure, or error-free
  • The results obtained from using our Services will be accurate or reliable
  • The quality of any products, services, information, or other material obtained through our Services will meet your expectations
  • Any errors in our Services will be corrected

13.3 Product Disclaimers

WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF PRODUCTS, CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, OR LINKS PROVIDED THROUGH OUR SERVICES.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ONEWELL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) our Services
  • Any conduct or content of any third party on our Services
  • Any content obtained from our Services
  • Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Onewell, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Any content you submit to our Services
  • Any willful misconduct by you

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

16.3 Consumer Rights

If you are a consumer (as defined under the Consumer Rights Act 2015), nothing in these Terms affects your statutory rights under UK consumer protection law, including but not limited to:

  • Your right to receive goods that are of satisfactory quality, fit for purpose, and as described
  • Your right to a repair or replacement if goods are faulty
  • Your right to a refund in certain circumstances
  • Your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Your right to bring proceedings in the courts of the part of the UK where you live

16.4 Alternative Dispute Resolution

If you are a consumer and wish to complain about our services, please contact us first so we can try to resolve the issue. If we cannot resolve the dispute, you may be able to refer the matter to the relevant Alternative Dispute Resolution (ADR) body. You can also access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr (although this is no longer mandatory post-Brexit, it remains available).

17. TERMINATION

17.1 Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

17.2 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature if available.

17.3 Effect of Termination

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

18. FORCE MAJEURE

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

20. WAIVER

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other legal notices or policies published on our Services, constitute the entire agreement between you and Onewell regarding our Services.

22. ASSIGNMENT

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

23. NO AGENCY

No agency, partnership, joint venture, or employment relationship is created between you and Onewell as a result of these Terms or your use of our Services.

24. ELECTRONIC COMMUNICATIONS

You consent to receive electronic communications from us, including emails and notices posted on our Services. You agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

25. FEEDBACK

We welcome your feedback and suggestions. By providing feedback, you grant us the right to use, modify, and incorporate such feedback without compensation or obligation to you.

26. SURVIVAL

All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

27. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Onewell
[Your contact email]
[Your business address]
[Your phone number]

28. SPECIFIC PROVISIONS

28.1 UK Consumer Rights

If you are a consumer in the United Kingdom, you have legal rights under the Consumer Rights Act 2015 and other consumer protection legislation. These Terms do not affect those statutory rights. In particular:

  • Goods must be as described, fit for purpose, and of satisfactory quality
  • Digital content must be as described, fit for purpose, and of satisfactory quality
  • Services must be performed with reasonable care and skill
  • You have the right to a 14-day cooling-off period for distance sales (subject to certain exceptions)
  • If goods are faulty, you may be entitled to a repair, replacement, or refund

For more information about your consumer rights, visit the Citizens Advice website at https://www.citizensadvice.org.uk

28.2 Distance Selling Regulations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision. You must return the goods to us within 14 days of informing us of your cancellation. Please see our Returns Policy for full details.

Certain goods are exempt from the right to cancel, including:

  • Goods that are made to your specifications or clearly personalized
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery
  • Goods that have been inseparably mixed with other items after delivery

28.3 California Residents

If you are a California resident, you may have additional rights under California law. Nothing in these Terms limits your rights under California law.

28.4 EU Residents

If you are located in the European Union, you may have additional rights under applicable consumer protection laws. Nothing in these Terms limits your statutory rights.

28.5 GDPR and UK GDPR Compliance

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR) where applicable. Please refer to our Privacy Policy for more information.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.